Cancellation and Refund

Last updated on Nov 25, 2025

MITRAYA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• MITRAYA does not accept cancellation requests for perishable items, such as pet food and edibles. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good.

• In the event of receiving damaged or defective items, please notify our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at their own end. This should be reported within 7 days of receipt of the products.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team, after looking into your complaint, will make an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them

.In case of any Refunds approved by the MITRAYA, it’ll take 7 days for the refund to be processed to the end customer.